Refund And Return Policy​

Cancellation

Once the product has been processed (packed or shipped) we are no longer accept any cancellation of orders. So please make sure whether you really want to make the purchase or not before you placing your order.

 

Refunds

For a refund or replacemen, we only accept the kalimba which arrive a several condition. 

Damaged or missing part kalimba

Wrong kalimba received

To complete your refund, we require a receipt or proof of purchase.

To get a replacement for your kalimba, please contact us the details for your order

There are certain situations where only HALF REFUNDS are granted:

The item is not arrived to the address (delivery failed or delivery returned to us) because of customer’s failure. It may happen if the local post office who delivery the product to your address can’t find the address because of: 

  1. Incomplete address (streeet , house number, apartement number etc must be complete)
  2. no receipt at the customer’s address (please make sure there’s somone which authorised to take pick package from the office man, otherwise the package sometimes will be returned to the post office)

The item is ready for self – pick up at the local post office (for some reason , the local post office in some country is not able to deliver the product to customer address) and customer doesnt pick up the package. The package will be held in the post office and waiting for pick up until certain time. if no one pick the package in the post office, they may returned the package to us again. And we don’t responsible for this. So make sure that you are updated with the shipping information.

For those who condition explained above, we can give customer two options:

  1.Half-Refund from the net purchase amount (not include the shipping cost

   2.Replacement to the customer

we can re-send the package to the customer even though the first package is not delivered because of customer’s failure T&C applied: 

We will ship out the good again to the customer’s address (make sure it’s a complete address)

Please patienly wait for the new replacement!

Returns

Due to the customized nature of all the products we produce De Kalimba we cannot offer returns. Your kalimba is designed and crafted with care and is entirely personal for you.

 

Exchanges 

We only repalce items if they are defective or damaged. if you need to exchange it for the same item ,

Send Us

 

Contact Information:

officialdekort@gmail.com

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